Return & Refund Policy

Thank you for shopping with LASHORA. Your satisfaction is important to us, and we want every shopping experience to be a positive one.

Returns and Exchanges

Due to the hygienic nature of eyelash and eye beauty products, we generally cannot accept returns or exchanges for opened or used items due to a change of mind.

If you wish to request a return for an unopened and unused item, please contact us through our Contact Us page before sending anything back. We will review your request and provide instructions where a return is available.

Please do not send products to the original shipping address without receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where possible.

We will review the issue and offer an appropriate solution, which may include a replacement or refund.

Refunds

If a refund is approved, it will be issued to your original payment method.

The time it takes for the refund to appear may depend on your payment provider or financial institution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests, but cancellations may not be possible once an order has entered processing or has been dispatched.

Return Shipping

If a return is authorized, we will provide return instructions and explain any applicable return shipping costs before you send the item.

For verified defective, damaged, or incorrect items, we will provide a remedy in accordance with applicable consumer protection laws.

Your Legal Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about a return, exchange, or refund, please contact LASHORA through our Contact Us page.