Terms of service

Terms of Service

Welcome to LASHORA

These Terms of Service govern your use of the LASHORA online store and your purchase of products through our website.

By accessing our website or placing an order, you agree to these terms, subject to applicable laws.

1. Products and Availability

LASHORA offers eyelash and eye beauty products, including false eyelashes and eyelash care essentials.

Product availability, packaging, pricing, and descriptions may change from time to time.

We aim to provide accurate product information. However, minor differences in appearance may occur due to lighting, screen settings, or manufacturing variations.

2. Orders and Payments

All prices are displayed in the currency shown on our website or at checkout.

Payment must be completed using an accepted payment method.

After placing an order, you will receive an order confirmation. We reserve the right to review or cancel orders where permitted by applicable law, including in cases of suspected fraud, payment issues, or product unavailability.

If an order is cancelled after payment, any amount paid for cancelled items will be refunded.

3. Shipping and Delivery

We ship to selected destinations using third-party fulfillment and delivery partners.

Shipping costs, available destinations, and delivery estimates are described in our Shipping Policy and at checkout.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

4. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Please review that policy before placing an order.

5. Product Use and Safety

Customers should read and follow the instructions, ingredients, and warnings supplied with each product.

Do not use products that are damaged, contaminated, or unsuitable for your intended use.

If irritation or discomfort occurs, discontinue use and seek appropriate professional advice where necessary.

Nothing on our website is intended to replace professional medical advice.

6. Website Content and Intellectual Property

The LASHORA name, original branding, website text, and other content owned or licensed by LASHORA may not be reproduced or used commercially without permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

7. Acceptable Use

You agree not to use our website for unlawful activities, fraudulent purchases, interference with website security, or infringement of others' rights.